Return & Exchange Policy

LAY ALI AL-NOOR

At LAYALI-AL-NOOR, our goal is for every customer to be completely satisfied with their purchase. Each abaya is crafted with care, and we want you to love what you receive. If something isn’t right, please contact us and we’ll do our best to make it right.

Returns and Exchange

  •  You must notify us within 3 days of receiving your order.

  •  Please provide clear evidence (such as pictures) of the issue to help us assess it.

  • Once verified, we will arrange to send you the same design in the correct size or a replacement piece, as required.

 

Non-Returnable Items

  • Sale or discounted items

  • Custom-made or altered abayas

  • Accessories (if applicable)

 

Refunds

  • Refunds are not offered under any circumstances.

 

Shipping

  • Return shipping costs are [customer’s responsibility / covered by us — choose one], unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.