Return & Exchange Policy

LAY ALI AL-NOOR

At LAY ALI AL-NOOR, our goal is for every customer to be completely satisfied with their purchase. Each abaya is crafted with care, and we want you to love what you receive. If something isn’t right, please contact us and we’ll do our best to make it right.

Returns

  • Returns are accepted within [X days] of receiving your order.

  • Items must be unused, unworn, unwashed, and in their original condition with all tags attached.

  • Abayas showing signs of wear, damage, perfume, makeup, or alterations cannot be returned.

  • Proof of purchase is required.

Exchanges

  • Exchanges are available for size or style, subject to availability.

  • Exchange requests must be made within [X days] of delivery.

  • If the requested item is unavailable, store credit may be issued.

Non-Returnable Items

  • Sale or discounted items

  • Custom-made or altered abayas

  • Accessories (if applicable)

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be processed to the original method of payment within [X business days].

Shipping

  • Return shipping costs are [customer’s responsibility / covered by us — choose one], unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.